Terms and Conditions

Terms and Conditions of Our Business

To view the Terms and Conditions for our website click here.

In particular, please refer to the clause which limits our liability to you in the event that we breach the terms of our agreement in the section of these terms and conditions called “The amount of compensation that will be paid to you for losses caused by us or our services”.

Where to find information about us and our services

You can find everything you need to know about us, Estates Roofing Ltd (company registration number: 10902143), and our services on our website (www.estatesroofing.co.uk) or from our sales staff before you order (you can call us on 0191 625 0919). We also confirm the key information to you in writing before or after you order by email.

When you buy from us you are agreeing that:

• We only accept orders when we’ve checked them.
• Sometimes we reject orders.
• We charge you when you order.
• We charge interest on late payments.
• We pass on increases in VAT.
• Any products that we supply as part of the services may vary slightly from their pictures.
• We’re not responsible for delays outside our control.
• There are other limitations on our liability to you including the amount we will be required to pay you in the event that we have done something wrong.
• We charge you if you don’t give us information we need or do preparatory work as agreed with us.
• You have a legal right to change your mind plus extra rights under our guarantee.
• You have rights if there is something wrong with your service.
• We can change services and these terms.
• We can suspend supply (and you have rights if we do).
• We can end our contract with you.
• We don’t compensate you for all losses caused by us or our services.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

When does a contract come into place between you and us?

Before we provide you with a quote for the services you would like us to provide to you, we will carry out an inspection of the work involved and then send a quotation to you by email. You approve the quote and are then required to pay a deposit of 25% of the total quotation amount. Once you have the paid the deposit a contract will come into place between you and us. Once you have paid the deposit you will be made aware of when we are able to carry out the services for you.

The 25% deposit paid is non-refundable if you subsequently cancel this contract.

Sometimes we reject orders

Sometimes we reject orders, for example, because we can’t verify your age (where the service is age-restricted), because you are located outside the areas in which we operate or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid. The main area in which we operate is the North-East of England.

When do we charge you for the services?

Where the quotation amount is less than £20,000.

• You are required to a deposit of 25% of the total quotation amount as part of the ordering process.
• The balance is payable when the works are materially complete (which does not include the removal of scaffolding, skips or other items we have left at your property. We will remove these for you and their removal is not conditional on payment being received but we are entitled to be paid before they are removed as it may take us a few days after the works have been materially completed before we are able to remove them).

Where the quotation amount is £20,000 or more.

• You are required to a deposit of 25% of the total quotation amount as part of the ordering process.
• You are then required to pay us the balance of the quotation in instalments as follows:
  • A further 25% on or before the day on which we are due to begin carrying out the services for you.
  • A further 25% on or before the date which is 2 weeks after we begin to carry out the services for you.
  • The remaining 25% when the works are materially complete (which does not include the removal of scaffolding, skips or other items we have left at your property. We will remove these for you and their removal is not conditional on payment being received but we are entitled to be paid before they are removed as it may take us a few days after the works have been materially completed before we are able to remove them).

We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Any products that we supply as part of the services may vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

We’re not responsible for delays outside our control

If our supply of your service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any services you have paid for in advance, but not received. You can contact our Customer Service Team by:

• Email at: info@estatesroofing.co.uk
• Telephone on: 0191 625 0919.

We charge you if you don’t give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property to provide the service or if you don’t do preparatory work to prepare for the services, as agreed with us. For example, we might need to return on another vehicle or with extra manpower, reschedule services or order additional materials.

You have a legal right to change your mind plus extra rights under our guarantee

Your legal right to change your mind. For most of our services bought online you have 14 days after the date on which you pay the deposit to change your mind about a purchase and receive a full refund but:

• You lose the right to cancel any service, 15 days after you have paid the deposit.
• When we have started work (and you must pay for any services provided up to the time you cancel). This also applies during the 14 day cancellation period if you have specifically requested that we carry out work during the 14 day cancellation period.

How to let us know and what happens next. If you change your mind contact our Customer Service Team by:

• Email at: info@estatesroofing.co.uk
• Telephone on: 0191 625 0919.

• Using our online cancellation form which can be found here.
• Fill in the online cancellation form and post it to us at Suite 7, Waterside House, Sunderland Enterprise Park, Sunderland SR5 2TZ.

We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with your service

If you think there is something wrong with your service, you must contact our Customer Service Team by:

• Email at: info@estatesroofing.co.uk
• Telephone on: 0191 625 0919.

Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember that you have several options for resolving disputes with us too.

 

Summary of your key legal rights
If your product is services, for example repairs to your roof, the Consumer Rights Act 2015 says:

• You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
• If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
  If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

We can change services and these terms

Changes we can always make. We can always change a service:

• to reflect changes in relevant laws and regulatory requirements such as changes to health and safety rules. Those types of changes might require us to delay starting the works if we need to put additional procedures in place; and
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that shouldn’t have a major impact on us carrying out the services for you.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service (see We can change services and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service we adjust the price and payment dates so that you don’t pay for the services while they are suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 6 months you can contact our Customer Service Team to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive. You can contact our Customer Service Team by:

• Email at: info@estatesroofing.co.uk
• Telephone on: 0191 625 0919.

We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:

• you don’t make any payment to us when it’s due and you still don’t make payment within 30 days of us reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, access to the roof or other areas of your property that we need access to in order to provide the services to you; or,
• if you materially interfere with any of the services we have provided, or are in the process of providing, to you.

We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. This means that it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it to happen (so, in the law, the loss was “unforeseeable”).
• Caused by a delaying event outside our control. This applies as long as we have taken the steps set out in the section “we’re not responsible for delays outside our control”.
• Avoidable. This means something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• A business loss. This applies when the loss relates to your use of a product for the purposes of your trade, business, craft or profession.

The amount of compensation that will be paid to you for losses caused by us or our services

• The amount that we are required to pay to you if we are responsible for paying you any compensation will not be more than 150% of the total amount we are charging you to provide the service(s) to you.
• The limit on the amount of compensation above does not apply to any liability we may have for death or personal injury.

Ownership in goods supplied to you as part of the services we provide

You will only own any goods that we provide to you as part of the services we carry out for you when we have received payment in full from you. Until that time the goods remain our property.

We are entitled by giving you reasonable notice to enter your premises in order to repossess the goods.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice which can be found at https://estatesroofing.co.uk/privacy-notice/.

You have several options for resolving disputes with us

• Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our services as per our complaints policy.
• You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract within 30 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided. You can contract out Customer Service Team by:

• Email at: info@estatesroofing.co.uk
• Telephone on: 0191 625 0919.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if you haven’t paid us any of the sums due under the contract or if it is not practical to provide the services we have said we will carry out for you to a different person.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

 

Website Terms and Conditions:

Conditions of use

The use of, access to or the submitting of information to the Estates Roofing website shall be deemed acceptance of the terms and conditions below (‘Terms’). These Terms may be altered from time to time and the continued use of, access to or the submission of information to the web site will be deemed acceptance of the altered Terms.

Contents of this website

All information contained on the web site is for general information purposes only and may be altered at any time by Estates Roofing without prior notice.

Disclaimer

Any advice given on the website is for information purposes only. Professional advice should be sought before applying any advice to particular circumstances. Estates Roofing does not guarantee that the web site is free of computer viruses or any other harmful devices (‘Harmful Devices’) and accordingly Estates Roofing shall not be liable for any loss or damage whatsoever, howsoever arising from any Harmful Devices. In no event shall Estates Roofing be liable for any direct, indirect, special or consequential damages or loss (including, but not limited to, loss of profits, business, revenue, goodwill, and/or any claims made under third party contracts) howsoever arising (whether in contract, tort or otherwise) out of any access to the web site or use of any information contained on the web site.

Links

The website may contain links to third party web sites from time to time; such links are provided for information purposes only. Estates Roofing is not responsible for the content of or the accuracy of information contained on such web sites. Estates Roofing hereby excludes all liability for any claims, loss, demands or damages of any kind whatsoever howsoever arising as a result of accessing third party web sites from the links contained in the web site.

Data protection act

Estates Roofing in accordance with the Data Protection Act shall use any information submitted to the web site by visitors. Any visitor who submits information to the web site warrants that the information provided is complete, true and accurate in all respects. We may use your information and the subsequent information we collect about you, to create a database. Estates Roofing will use this database and the information it contains. Estates Roofing may contact you about their services.

Legal notice

You may not reproduce or distribute any information or any images from the Estates Roofing web site in its whole or in any part what so ever, without the prior written authority of Estates Roofing. All requests are to be sent in writing to the address found on our contact page.

Change of information

All information including data, facts, links and images included on this web site have been written, edited and compiled by Estates Roofing and can be subject to immediate change without notice.