Estates Roofing had the absolute pleasure of assisting a lovely family who had recently moved into a property in Wallsend. The home buyers report flagged up a few issues with the roof and the family required some advice. After contacting many contractors, only a few showed up to look at the roof. Naturally, we were one of the contractors who showed up, as we always deliver on what we say!
The initial inspection of the roof showed the immediate damage. The flat roof had received various repairs over the years as did the original slate roof covering. The ridges and hips had many different layers of sand and cement plastered over them to try and deflect the fact they were loose.
The customer then explained that they had a budget to get the house to how they wanted it and that they wanted work that would be comprehensive and provide longevity.
We explained that we would repair the immediate issue with the roof, but ultimately, based on the age of the roof and the fact it was the original roof covering, that replacing the roof would be inevitable during the families ownership of this property. Therefore, it made sense to replace the pitched and flat roof coverings. The customer then added they would like to have a velux window installed to create some natural light in the loft. After submitting our quote based on these recommendations, the customer decided to proceed with Estates Roofing.
Multiple disciplines of roofing were showcased during this project. A hipped pitched roof replacement on fibre cement slates, an insulated cold roof system which was installed and flashed into the pitched roof covering, boding gutters and firestops on the party wall and the fresh install of a velux window.
Alongside our passion for roofing, we are down to earth people who enjoy engaging with our customers. We were absolutely delighted when the customer had made us some homemade soup on a cold day while the team were working hard on the job! Little touches like this go along way and are reciprocated! It goes without saying, the soup was mind-blowingly good and received glowing reviews from the team!
The work was signed off by North Tyneside Building Control, we issued the customer with a 10 year guarantee on all elements of work we carried out and they very kindly left us their feedback on Checkatrade.
This whole experience is what highlights the statement of Roofing Redefined. It is more than just roofing, we take great pride in our work and take care of our customers. We are extremely grateful when this comes full circle and we get really kind gestures passed back to us!