This particular scenario is one of the main reasons Estates Roofing was founded.
This lovely customer in Thornaby, has engaged with two roofing contractors before contacting Estates Roofing. The first contractor attempted to fix the roof to no avail. The second contractor claimed to have re-roofed the property and the standard of workmanship was that poor, it made the roof even worse! Causing the customer a lot of stress, anxiety and having a considerable financial impact on them.
The brief was simple, the customer needed this roof sorting once and for all.
After explaining that too many contractors had tried their hand on this roof and that any repair would not hold any value whatsoever, it was agreed for the roof covering to be replaced (properly) to ensure any further issues were eliminated.
We explained to the customer was the incredibly important factor of Building Regulations Approval for the roof replacement. When you are replacing 50% or more of your roof, it is a legal obligation to obtain a Building Regulations Compliance Certificate (BRCC). Following this, we explained to the customer how we operate and walked them through our entire process throughout the project, and that they would be communicated with and kept informed at every stage.
On this job, the team were briefed as to the heartache and stress this customer was exposed to because of certain bad apples in our industry. We all knew at this stage; it was our time to step up and deliver a roofing experience the way it should be done! We implement the Estates Roofing Way on every job and every engagement we have with customers. It is our Ethic and it is who we are as people as well as skilled professionals.
The job was completed on schedule to the highest of standards and no detail was missed. The roof is now completely maintenance free, water-tight, guaranteed for 10 years and signed off by Stockton Borough Council Local Authority Building Control.
For me, it was seeing the difference in the customer from the start of the job compared to the end. They had been wronged and felt betrayed by our industry in the beginning. By the end of the job, the relief and positivity was beaming from them! In their own words from their review left on CheckaTrade “Estates Roofing are clearly committed to doing the job really well”. That result is real satisfaction, being a business that not only delivers, but cares for the people who contract us. This is Roofing Redefined.